Order Status

How do I know my order has been confirmed?

Once your order is placed and confirmed, you will see a confirmation page displaying a unique Order ID, shipping address with the estimated date of delivery. In addition, you will receive an email & SMS confirming your order details. Also, if you place COD order then you may receive a COD confirmation call from our executive to ensure the dispatch of your COD order on time.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section. In the My Account page, click on the 'My Orders' link to view the status of the orders you have placed with us. To view the status of a specific order, click on the "Detail" option on the particular order.

Can I order a product that is 'Out of Stock'?

'Out of Stock' products are not available with the sellers and hence cannot be ordered by the customers. A "Notify Me" SMS/Mail will be sent when the product is in stock with us in the future.

Is it necessary to have an account to place an order on Healthmug?

No, you do not necessarily need an account with us to place an order. You can order as a guest by just providing your valid email address for correspondence. However, we highly recommend that you do create a Healthmug account. This will allow you to have a track record with us regarding all your orders.

What is maximum number of a particular product that can be purchased at one time?

For any particular product, the maximum quanity that can be purchased at a time is 10.

Can I leave items in my cart for future purchase?

Yes, you can leave items in your cart for future purchase provided the same device is used for the purchase.

Can I change the order already placed?

Yes, you can change the order which you have already placed with us. Noticeably, only the quantity of the a particular product can be reduced. You can do so by going on My Orders>Order ID>Change Order.

How can I cancel my order?

To cancel your order, Click My Orders>Change Order>Cancel Order>Click on the X sign beside the particular order>Select Reason for Cancellation>Confirm Order Changes>Yes.

What Does The Various Product Availability Options Mean?

In Stock: The item is available; we expect to deliver it in the mentioned timelines.

Out of Stock: This item is sold out and is currently not in stock


What Are The Different Modes Of Payment?

You can use any one of the following payment methods:

  • Credit card (Visa/ Master/American Express/Maestro)
  • Debit card (All major bank debit cards)
  • Wallets (Mobikwik, Freecharge, PayZapp, PayUMoney, Ola Money, SBI Buddy, Vodafone mPesa)
  • Netbanking (All Major Banks)
  • Cash on Delivery (Available for selected products and pincodes)

Are there any hidden charges while making payment?

There are absolutely no hidden charges. You pay only the amount that you see in your order summary page. In some cases, if the courier delivery person asks for any extra charges then kindly contact us.

Are there additional charges that we have to pay on placing an order?

  • When you place a COD order, then Rs.50 is charged as COD charges. However, on prepaid orders no additional charges are added to your bill.
  • When you place any order of less than Rs.500 then a shipping charge of Rs.50 gets added to your bill. The shipping charges are waived off when you place an order of minimum Rs.1000.
  • When you place a COD order of less than Rs.500, then both shipping charges (Rs.50) + COD charges (Rs.50) are applicable on your order.


How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our website www.healthkart.com. Online tracking usually goes live within 24-48 business hours post shipping.

How long do you take to dispatch and delivery an order?

We try to serve you the best and dispatch the order in the allloted time. It depends on where you are and the delivery option selected. At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

  • Items which are available at our hub gets dispatched on the same or the next day of order placement.
  • Items which the are sent by the sellers to our hub gets dispatched in 2-3 working days of order placement.

What are the shipping charges?

  • When you place any order of less than Rs.500 then a shipping charge of Rs.50 gets added to your bill. The shipping charges are waived off when you place an order of minimum Rs.500.
  • When you place a COD order of less than Rs.500, then both shipping charges (Rs.50) + COD charges (Rs.50) are applicable on your order.

Is Healthmug shipping outside India?

Currently, we are serving within India only. We are working hard and would plan on starting with International delivery service very soon.

Are there any Healthmug retail physical store?

No, currently we are operating only on online platform. We are planning to have our physical store soon.

Returns & Refunds

Under what conditions can I return an item purchased on Healthmug?

Conveniently place your return request online by raising an issue in your healthmug account or by calling us on 7838389846 or by mailing us on our Email: customer-care@healthmug.com

  • In case of Wrong Product/Size Exchange issue can be raised within 7 days of order delivery.
  • If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with photographs (of the parcel box as well as other products received) on our email.
  • In case of a damaged packaging, do not accept the delivery of that particular package. In case you have received it and later, after opening the package, discover that the item(s) is Damaged/Defective or the product is leaked, the return request should be filed within 2 days of delivery along with photographs (of the received parcel box as well as the product) on our e-mail
  • In case products delivered are past or near their expiry date (medicines with an expiry date of less than 6 months shall be considered as near expiry) return request can be raised within 7 days of order delivery along with photographs of products (Expiry date must be clearly visible in the attached photographs).

Under what conditions Return/Replacement request will not be accepted?

There are certain scenarios where it is difficult for us to support returns.

  • Return request is made outside the specified time frame.
  • Any wrong ordering or partially consumed strips or products do not qualify for return.
  • We shall not be liable for refunds/replacements for any incidental liquid leakage up to 25% of total product quantity as it may be a result of evaporation or courier handling etc.
  • Leakages above 25% shall be covered under our return/replacement policy.
  • Anything missing from the package related to the product including price tags, labels, invoice, original packing of product, parcel box, freebies and accessories.
  • Defective/damaged products that are covered under the manufacturer's warranty, for such products a buyer can directly call the manufacturer and avail the warranty.
  • Product is damaged due to misuse or Incidental damage by the customer.
  • Specific categories like elastic supports, stockings, bandages and tapes once used.
  • Any consumable item that has been used, installed or the seal is broken.
  • Products with tampered or missing serial numbers.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

How to initiate request for replacement and when will I get it?

Once a replacement request is created and the claim is verified as genuine and reasonable, we will initiate the return and send you an email detailing the pickup process as well as provide details about the replacement.

Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.

Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive.

Keep the Courier Company's receipt for tracking purposes

After the product is received by us, it is verified against your claim and accordingly, Replacement or Refund is initiated.

Healthmug reserves the right to cancel the return request, in the event of fraudulent and unjustified complaints regarding the quality and content of the products. Under such conditions, the products will be discarded.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Generally a refund is processed within 7 to 10 working days depending upon the financial organizations involved.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

I have changed my mind and would like to retain the product. What do I do?

Please mail us to cancel your return request and we will do the needful.

What are the Cancellation Policy?

Customer cancellation :

The customer can cancel the order for the product directly by logging in healthmug account till we ship it. Orders once shipped cannot be cancelled.

After shipping if a customer still don’t need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.

Other cancellations :

Healthmug also reserves the right to cancel any orders that our courier partners are unable to accept and service due to certain reasons.

Some other situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or errors in pricing information specified by our partners.

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