Conveniently place your return request online by raising an issue in your healthmug account or by calling us on 7838389846 or by mailing us on our Email:
There are certain scenarios where it is difficult for us to support returns.
We assure you that all products sold on Healthmug are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.
If you have received a Wrong/Defective product you can return it to get a replacement within 7 days of delivery, in case of Damaged/Leaked/Missing Product, the Return request should be filed within 2 days of delivery. Please contact us with a replacement request or raise an issue in your healthmug account. The item will be recalled and a brand new replacement will be shipped to you at the earliest.
If you are not satisfied with the size of elastic supports delivered, you can request an exchange in a different size. (Please ensure that the product is in unused and original condition).
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
Once a replacement request is created and the claim is verified as genuine and reasonable, we will initiate the return and send you an email detailing the pickup process as well as provide details about the replacement.
Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive.
Keep the Courier Company's receipt for tracking purposes
After the product is received by us, it is verified against your claim and accordingly, Replacement or Refund is initiated.
Healthmug reserves the right to cancel the return request, in the event of fraudulent and unjustified complaints regarding the quality and content of the products. Under such conditions, the products will be discarded.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Generally a refund is processed within 7 to 10 working days depending upon the financial organizations involved.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
Please mail us to cancel your return request and we will do the needful.
Electronic products sold on Healthmug are covered under warranty. In case the product has any manufacturing defect, you may contact the manufacturer within the specified warranty period for resolution. The warranty period may differ for each product.
The customer can cancel the order for the product directly by logging in healthmug account till we ship it. Orders once shipped cannot be cancelled.
After shipping if a customer still don’t need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.
Healthmug also reserves the right to cancel any orders that our courier partners are unable to accept and service due to certain reasons.
Some other situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or errors in pricing information specified by our partners.